Last updated: March 1, 2026
We strive for complete client satisfaction. This Refund Policy outlines the conditions under which refunds may be requested and processed.
Refunds are available for services that have not been delivered or are significantly different from what was agreed upon in the project contract. To be eligible for a refund, you must submit a request within 30 days of the service delivery date or payment date, whichever is later.
Once we receive your refund request, our team will review it within 5-7 business days. If approved, the refund will be processed within 10-14 business days. The refund will be credited to the original payment method used for the transaction.
You are entitled to a full refund if: (1) We fail to deliver the agreed-upon services within the specified timeline without valid justification, (2) The delivered work does not meet the specifications outlined in the project agreement, or (3) We cancel the project before any work has commenced.
Partial refunds may be issued when work has been partially completed but not finished, or when some deliverables meet specifications while others do not. The refund amount will be calculated based on the percentage of work completed and the value delivered.
The following are not eligible for refunds: (1) Services that have been fully delivered and accepted by the client, (2) Third-party costs such as domain registrations, hosting fees, or software licenses purchased on your behalf, (3) Consultation fees for completed sessions, (4) Custom development work that has been delivered and approved.
To request a refund, please contact us at refunds@idowsapex.com with your project details, invoice number, and reason for the refund request. Include any relevant documentation or evidence to support your claim. Our team will review your request and respond within 5-7 business days.